Legal notice

Company Name

Ota Shokai Co., Ltd.

Business Operator Name

Yoshitaka Ota

Business Operator Address

637-2 Tenno, Bokata, Niukawa-cho, Takayama City, Gifu Prefecture 5062121

Business Operator Contact

0577-70-1515

Business Hours & Shop Information

Business Hours: 10:00 AM - 5:00 PM

Regular Holidays: Saturdays, Sundays, and National Holidays

Orders can be placed on regular holidays, but shipping of ordered items will resume sequentially starting from the next business day.

Sales Price

The sales price shall be the displayed amount (displayed price/including consumption tax).

Payment Method & Timing

Payment Methods: Credit card payment / Bank transfer / Convenience store or Pay-easy payment are available. Payment Timing: Payment is confirmed upon order confirmation.

Pay ID Post-Payment:

・ Convenience Store: Payment due by the 10th of the following month after billing: Payment Fee: ¥350 (tax included)

・ Bank Account Transfer: Payment deducted from designated account after billing: Payment Fee: Free

Bank Transfer Payment (Payment due within 5 business days after billing):

Payment Fee: ¥360 (tax included)

Shipping Fee

Worldwide Flat Rate: ¥1,000 (EMS)

Delivery Timeline

Shipping Holidays

Thursdays (Regular Holiday)・Saturdays, Sundays, and National Holidays

We generally aim for next-day shipping. However, depending on order volume, processing may take up to approximately 5 business days from order placement.

Return Policy

<Important> Returns are generally not accepted except for defective items.

＊Masks and balaclavas are hygiene products and cannot be returned or exchanged. Please understand.

＊Replacements cannot be made if the product tag is missing. Please understand.

Size exchanges are only accepted within 7 days of delivery. Please understand that the customer is responsible for all shipping costs (both ways) for this exchange.

Size Exchange Schedule

1. Confirm stock availability for the desired size

2. Ship the item you have to us, prepaid

3. We will inspect the item's condition (damage, odor, etc.). Depending on the condition, we may be unable to process the exchange.

4. If the item passes inspection, we will ship the replacement to you, collect on delivery.

・Regarding Pre-Order Items

We cannot accept cancellations or size exchanges for pre-order items. Please confirm your order carefully before placing it.

Translated with DeepL.com (free version)